Mystery Jewellry from our shop
Mystery Jewellry from our shop
• Tarnish Free, Hypoallergenic
• Handpicked by our designer
• Free Gift Box – Ready to Gift
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Frequently Asked Questions
1. How long does delivery take?
All our items are made and shipped from the UK.
For UK customers, we use Royal Mail Tracked 48, so your order will arrive within 2 business days after dispatch. Personalization takes 2 days before shipping.
For US customers, we use USPS with flight from UK, your order will arrive within 5-10 business day.
2. Is this jewelry gift-ready?
Yes! Every necklace comes in a free premium gift box, making it perfect for birthdays, anniversaries, or a thoughtful surprise for someone special.
3. What is your return policy?
We offer a 30-day return window for non-personalized items. Buyers are responsible for return postage costs. Unfortunately, personalized products cannot be returned unless they arrive damaged or defective.
4. Does this jewelry come with a warranty?
Yes! Our custom 14K gold–plated name necklaces include a lifetime warranty. For this silver / metal alloy jewelry, we provide a 180-day warranty. If your necklace fades, tarnishes, or breaks under normal wear within that time, we’ll happily replace it for free.